Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds and exchanges
If you would like an exchange, we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at:
info@colorful-creative-concepts-usa.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and issued you a refund or exchange.
If you are receiving a refund, a credit will automatically be applied to your credit card or original method of payment. A refund typically takes between 3-5 business days to process, depending on your bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@colorful-creative-concepts-usa.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should send your product to our return department at:
8823 Kathleen Street
Indianapolis, IN 46234
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For any returns, you may consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Need help?
Contact us at info@colorful-creative-concepts-usa.com for questions related to refunds and returns.